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A framework for benchmarking service process using data envelopment analysis and decision tree.
Hyeonju Seol
Jeewon Choi
Gwangman Park
Yongtae Park
Published in:
Expert Syst. Appl. (2007)
Keyphrases
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data envelopment analysis
decision trees
process model
dea models
expert systems
special case
service composition
efficient frontier