A Conceptual Model Based on the Fuzzy Set Theory to Measure and Evaluate the Performance of Service Processes.
Schafiq AminiRoland JochemPublished in: EDOCW (2011)
Keyphrases
- fuzzy set theory
- fuzzy sets
- fuzzy logic
- interval valued fuzzy sets
- rough set theory
- service providers
- aggregation operators
- membership degree
- set theory
- similarity measure
- image thresholding
- service oriented
- web services
- fuzzy numbers
- computational intelligence
- evaluation measures
- possibility theory
- correlation coefficient
- intuitionistic fuzzy sets
- rough sets
- cognitive process
- linguistic variables
- expert systems
- rough mereology
- databases