The Impact of Usability on the Intention of Planned Purchases in E-commerce Service Websites.
Huei Huang KuanVichita VathanophasGee-Woo BockPublished in: PACIS (2003)
Keyphrases
- online services
- online stores
- usability evaluation
- website
- service providers
- internet usage
- electronic commerce
- management system
- service composition
- service discovery
- product information
- service oriented
- website design
- potential impact
- web pages
- internet users
- customer satisfaction
- agent mediated
- usability problems
- electronic business
- web design
- user acceptance
- factors influencing
- credit card
- factors affecting
- service quality
- business models
- user experience
- web applications