SLA-enabled Enterprise IT.
Michael NolanAndy EdmondsJohn KennedyJoe ButlerJessica McCarthyMiha StoparPrimoz HadalinDamjan MurnPublished in: ServiceWave (2011)
Keyphrases
- information management
- service level agreements
- quality of service
- information systems
- service providers
- business applications
- knowledge management
- enterprise systems
- activity monitoring
- database
- security management
- cloud services
- knowledge workers
- competitive advantage
- response time
- artificial intelligence
- real world
- real time