Risk and restitution: Assessing how users establish online trust.
Hazel LacohéeAndrew D. PhippenSteven FurnellPublished in: Comput. Secur. (2006)
Keyphrases
- virtual communities
- social awareness
- social network sites
- online video
- internet users
- product reviews
- online communities
- online services
- online learning
- social networking sites
- social networks
- online social
- website design
- shopping behavior
- real time
- user experience
- end users
- user interface
- user profiles
- user interaction
- information sources
- collaborative filtering
- recommender systems
- information flows
- trust relationships
- perceived risk
- trust propagation
- social influence
- privacy concerns
- user generated content
- trust model
- user satisfaction