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Platform-mediated reputation systems in the sharing economy and incentives to provide service quality: The case of ridesharing services.
Marcello Basili
Maria Alessandra Rossi
Published in:
Electron. Commer. Res. Appl. (2020)
Keyphrases
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service quality
service providers
customer satisfaction
electronic commerce
competitive environment
web services
user satisfaction
online shopping
real time
competitive advantage
quality of service
knowledge sharing
information quality