Co-designing a social media service for civic participation: critical issues and challenges.
Teemu RopponenPirjo NäkkiAsta BäckAuli HarjuKari A. HintikkaPublished in: MindTrek (2010)
Keyphrases
- social media
- user participation
- lessons learned
- social networking
- real world
- information services
- online communities
- e government
- key issues
- emerging topics
- open issues
- technical challenges
- service providers
- web services
- decision making
- service oriented
- service composition
- crisis management
- social networks
- social activities
- data collection
- service quality
- service delivery
- customer service
- situated learning
- social media data
- designing effective
- search engine