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A CRM system for social media: challenges and experiences.
Jitendra Ajmera
Hyung-Il Ahn
Meena Nagarajan
Ashish Verma
Danish Contractor
Stephen Dill
Matthew Denesuk
Published in:
WWW (2013)
Keyphrases
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social media
emerging topics
lessons learned
key issues
case study
real world
big data
social networking
customer relationship management
open issues
learning algorithm
knowledge base
decision trees
learning environment
machine learning
databases
design principles
social networking sites
social media platforms