Determinants of customer acceptance of multi-service network: An implication for IP-based technologies.
Dong Hee ShinPublished in: Inf. Manag. (2009)
Keyphrases
- network services
- service requirements
- internet protocol
- service quality
- customer service
- customer satisfaction
- individual user
- electronic commerce
- application level
- multimedia services
- computer networks
- network resources
- end to end
- call center
- peer to peer
- service times
- network traffic
- network architecture
- internet services
- tcp ip
- network layer
- service providers
- switched networks
- web services
- next generation networks
- network management
- access points
- service oriented
- quality of service
- ip address
- mobile ip
- point of sale