Retrial Queueing System MMPP/M/1 with Impatient Calls Under Heavy Load Condition.
Ekaterina A. FedorovaElena Yu. DanilyukAnatoly A. NazarovAgassi Z. MelikovPublished in: QTNA (2019)
Keyphrases
- queueing model
- call center
- arrival rate
- steady state
- heavy traffic
- loss probability
- asymptotically optimal
- queue length
- service level
- waiting times
- queueing systems
- service quality
- single server
- load balancing
- queueing networks
- sufficient conditions
- service times
- queueing theory
- state dependent
- finite buffer
- retrial queue
- agent technology
- special case
- arrival process
- social networks
- artificial intelligence
- short term
- long term
- information systems
- learning algorithm