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End-user development of CRM systems: towards a behavioural end-user profiling based on gender and expertise.
Katerina Tzafilkou
Nicolaos Protogeros
Charalampos Yakinthos
Published in:
Int. J. Electron. Bus. (2015)
Keyphrases
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end users
user profiling
user friendliness
user interface
application development
user driven
expert systems
web applications
user profiles
user requirements
web server
machine learning
website
user interests
web usage mining
web search
information extraction
search engine