User State Modeling Based on the Arousal-Valence Plane: Applications in Customer Satisfaction and Health-Care.
Paula Andrea Pérez-ToroJuan Camilo Vásquez-CorreaTobias BockletElmar NöthJuan Rafael Orozco-ArroyavePublished in: IEEE Trans. Affect. Comput. (2023)
Keyphrases
- health care
- customer satisfaction
- user satisfaction
- information systems
- service quality
- primary care
- health data
- user interface
- customer service
- patient care
- medical information
- customer retention
- health services
- home care
- health insurance
- emotional state
- heart failure
- intensive care
- real time
- medical records
- end users
- hospital discharge