Concrete or abstract: How chatbot response styles influence customer satisfaction.

Yimin Zhu Jiemin Zhang Jiaming Liang

Published in: Electron. Commer. Res. Appl. (2023)

Keyphrases

customer satisfaction
service quality
online shopping
customer service
marketing strategies
customer reviews
product design
user satisfaction
internet shopping
databases
internet banking
core competence
information systems
quality of service
customer data
customer retention