Exploring Email Service Quality (EMSQ) Factors.
Jamie MurphyRoland ScheggDoina OlaruCharles F. HofackerPublished in: ENTER (2007)
Keyphrases
- service quality
- customer satisfaction
- electronic commerce
- enron email
- service providers
- user satisfaction
- spam filtering
- online shopping
- information systems
- factors influencing
- instant messaging
- technology acceptance
- electronic mail
- quality of service
- factors affecting
- competitive advantage
- spam detection
- competitive environment
- anti spam
- job satisfaction
- competitive intelligence
- email messages
- subjective norm
- information quality
- call center
- website