Gaining customer knowledge in low cost airlines through text mining.
Bee Yee LiauPei Pei TanPublished in: Ind. Manag. Data Syst. (2014)
Keyphrases
- document clustering
- text mining
- customer knowledge
- low cost
- text documents
- knowledge sharing
- knowledge management
- biomedical literature
- information extraction
- low power
- information retrieval
- knowledge discovery
- natural language processing
- real time
- data mining
- text classification
- textual documents
- data acquisition
- machine learning
- topic models
- named entities
- sentiment analysis
- document collections
- textual data
- data analysis
- wordnet
- terrorist attacks
- market share
- web mining
- organizational learning
- single chip
- topic modeling
- air traffic
- learning algorithm
- text analytics