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Perceived Electronic Service Quality: Some Preliminary Results From a Cross-National Study in Mobile Internet Services.
Pavlos A. Vlachos
George M. Giaglis
Inseong Lee
Adam P. Vrechopoulos
Published in:
Int. J. Hum. Comput. Interact. (2011)
Keyphrases
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service quality
internet services
information quality
user satisfaction
mobile devices
information systems
customer satisfaction
internet shopping
e learning
mobile phone
mobile networks
technology acceptance