Exploring critical dimensions for measuring service quality in government to employee.
M. Soledad JanitaFrancisco Javier MirandaPublished in: Electron. Gov. an Int. J. (2021)
Keyphrases
- service quality
- customer satisfaction
- service providers
- user satisfaction
- quality of service
- electronic commerce
- information systems
- e government
- competitive advantage
- information technology
- united states
- digital government
- competitive environment
- online shopping
- information quality
- public sector
- database
- government agencies
- ultimate goal
- statistically significant
- decision support
- call center
- data model
- incident management