Integrating SERVQUAL and Importance-Performance Analysis for Assessing Smart Campus Service Quality: A Case Study of an English Training Programme in Vietnam.
I-Chang TsaiChung-Han YehPublished in: ICALT (2015)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- quality of service
- training program
- online shopping
- user satisfaction
- information systems
- natural language
- case study
- competitive advantage
- information quality
- machine translation
- call center
- online learning
- distance learning
- training set
- job satisfaction
- competitive environment
- higher education
- computer software
- data mining
- internet shopping
- financial risk