Service Recommendation Using Customer Similarity and Service Usage Pattern.
Ruilin LiuXiaofei XuZhongjie WangPublished in: ICWS (2015)
Keyphrases
- customer service
- customer satisfaction
- service providers
- similarity measure
- service oriented
- service discovery
- web services
- service times
- service requirements
- call center
- service quality
- service composition
- end users
- recommender systems
- service oriented architecture
- recommendation systems
- information services
- queueing model
- customer support
- information systems