Keyphrases
- management system
- service delivery
- e government
- service platform
- service management
- configuration management
- service provision
- knowledge management
- distributed computing systems
- enterprise systems
- decision support
- service oriented
- reference architecture
- loose coupling
- mission critical
- service provisioning
- decision making
- data management
- service providers
- public institutions
- information systems
- case study
- service integration
- data processing
- service composition
- service quality
- public services
- service discovery
- information management
- steady state
- customer satisfaction
- management policies
- business analytics
- service oriented architecture
- heavy traffic
- virtual organisations