The Reality of e-Service in the Public Sector: A Local Government Perspective.
Mehdi AsgarkhaniPublished in: EEE (2005)
Keyphrases
- public sector
- e government
- service delivery
- public services
- electronic government
- information sharing
- environmental factors
- current practices
- public administration
- digital government
- information and communication technologies
- web services
- business process change
- government services
- service oriented
- inter organizational
- social capital
- databases
- government agencies
- service quality
- future directions
- customer satisfaction
- business process
- job satisfaction
- service providers
- artificial intelligence
- public organizations