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Service facilities with risk-averse customers: a simulation approach.
Carlos Arturo Delgado Alvarez
Ann van Ackere
Erik Reimer Larsen
Published in:
Int. Trans. Oper. Res. (2022)
Keyphrases
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risk averse
service providers
customer service
risk neutral
utility function
single server
stochastic programming
inventory level
risk aversion
call center
decision making
queue length
service times
decision makers