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Advice: Virtual Sales Assistant for the complete customer service process in digital markets.
Ana García-Serrano
Luis Rodrigo-Aguado
Josefa Z. Hernández
Paloma Martínez Fernández
Javier Calle-Gómez
Published in:
Proces. del Leng. Natural (2002)
Keyphrases
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customer service
inventory control
virtual environment
electronic commerce
supply chain
customer behavior
customer support
test bed