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Predicting service request in support centers based on nonlinear dynamics, ARMA modeling and neural networks.
Emili Balaguer
Alberto Palomares
Emilio Soria-Olivas
José David Martín-Guerrero
Published in:
Expert Syst. Appl. (2008)
Keyphrases
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nonlinear dynamics
neural network
pattern recognition
end users
genetic algorithm
service management
recurrent neural networks
web services
multiscale
denoising
back propagation
service requests