Strategic Customer Behaviors in Observable Multi-server Batch Service Queueing Systems with Shared Fee and Server Maintenance Cost.
Ayane NakamuraTuan Phung-DucPublished in: VALUETOOLS (2022)
Keyphrases
- queueing systems
- service times
- maintenance cost
- customer classes
- single server
- poisson arrivals
- arrival rate
- queueing model
- steady state
- arrival process
- call center
- queueing networks
- storage space
- queue length
- heavy traffic
- state dependent
- long run
- waiting times
- stationary distribution
- holding cost
- finite buffer
- random variables
- single server queue
- special case
- service systems
- service rates
- markov chain
- asymptotically optimal
- control problems
- case study
- markov processes
- traffic intensity
- multiclass queueing networks