Task complexity and different decision criteria for online service acceptance: A comparison of two e-government compliance service domains.
JinKyu LeeH. Raghav RaoPublished in: Decis. Support Syst. (2009)
Keyphrases
- e government
- service delivery
- service provision
- public services
- electronic government
- public administration
- service providers
- service offerings
- service oriented
- web services
- online services
- service discovery
- end to end
- government organizations
- government services
- public sector
- e learning
- government agencies
- service quality
- digital government
- life cycle
- online learning
- call center
- developing countries
- information management
- federal government
- information communication technology
- information systems
- public institutions