Designing pilot for operational innovation in IT service delivery.

Genady Grabarnik Yefim Haim Michlin Larisa Shwartz

Published in: NOMS (2012)

Keyphrases

service delivery
e government
end to end
life cycle
service provision
service management
web services
e learning
knowledge management
mobile technologies
government agencies
public sector
artificial intelligence
government services
decision making
case study
public organizations