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Designing pilot for operational innovation in IT service delivery.
Genady Grabarnik
Yefim Haim Michlin
Larisa Shwartz
Published in:
NOMS (2012)
Keyphrases
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service delivery
e government
end to end
life cycle
service provision
service management
web services
e learning
knowledge management
mobile technologies
government agencies
public sector
artificial intelligence
government services
decision making
case study
public organizations