Evaluating the effectiveness of static word embeddings on the classification of IT support tickets.
Yasmen WahbaNazim H. MadhavjiJohn SteinbacherPublished in: CASCON (2020)
Keyphrases
- classification accuracy
- feature extraction
- support vector
- classification scheme
- machine learning methods
- feature selection
- classification process
- document classification
- classification models
- machine learning
- preprocessing
- feature space
- support vector machine
- training set
- dimension reduction
- text classification
- dimensionality reduction
- training samples
- text categorization
- support vector machine svm
- class labels
- high dimensional
- distance measure
- manifold learning
- knowledge management
- supervised learning
- feature vectors