The effects of positive affect and personal information search on outcomes in call centers: An empirical study.
Lorna DoucetSherry M. B. ThatcherMatt E. ThatcherPublished in: Decis. Support Syst. (2012)
Keyphrases
- personal information
- search tools
- call center
- personal information management
- social networking
- service level
- search space
- third party
- privacy aware
- private information
- privacy concerns
- personal data
- individual privacy
- asymptotically optimal
- identity theft
- privacy issues
- social network services
- arrival rate
- multiagent systems
- probability distribution
- cooperative
- multi agent
- database systems
- machine learning
- real time