The evaluation of hospital service quality by fuzzy MCDM.
Herman AkdagTurgay KalayciSuat KaragözHaluk ZülfikarDeniz GizPublished in: Appl. Soft Comput. (2014)
Keyphrases
- service quality
- fuzzy comprehensive evaluation method
- ahp method
- multi criteria decision making
- customer satisfaction
- multiple criteria decision making
- fuzzy topsis
- information systems
- user satisfaction
- service providers
- electronic commerce
- fuzzy logic
- evaluation method
- evaluation model
- multicriteria decision making
- online shopping
- quality of service
- conceptual design
- competitive advantage
- group decision making
- fuzzy sets
- health care
- decision making
- multi criteria
- incident management
- information quality
- intuitionistic fuzzy
- goal programming
- fuzzy clustering
- membership functions
- aggregation operators
- call center
- fuzzy numbers