Organizational Structure vs. Capabilities: Examining Critical Success Factors for Managing IT Service Delivery.
Anna WiedemannAndy WeegerHeiko GewaldPublished in: Int. J. IT Bus. Alignment Gov. (2015)
Keyphrases
- service delivery
- critical success factors
- organizational structure
- systems development
- service management
- information systems development
- life cycle
- e government
- end to end
- web services
- organizational learning
- mobile technologies
- m learning
- social network analysis
- development process
- public sector
- customer relationship management
- government agencies
- business processes
- business environment
- software development
- software engineering
- e learning
- database
- context aware
- information systems
- distance learning
- competitive advantage
- requirements engineering