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Joint Turn and Dialogue level User Satisfaction Estimation on Mulit-Domain Conversations.
Praveen Kumar Bodigutla
Aditya Tiwari
Spyros Matsoukas
Josep Valls-Vargas
Lazaros Polymenakos
Published in:
EMNLP (Findings) (2020)
Keyphrases
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user satisfaction
information systems
customer satisfaction
structural equation modeling
user perceptions
service quality
information quality
search experience
perceived usefulness
perceived quality
objective measures