SERVQUAL in Malaysian universities: perspectives of international students.
Ahmadreza ShekarchizadehAmran RasliHuam Hon-TatPublished in: Bus. Process. Manag. J. (2011)
Keyphrases
- higher education
- e learning
- distance learning
- educational institutions
- learning experience
- learning environment
- library and information science
- national science foundation
- high school
- college students
- intelligent tutoring systems
- student learning
- university level
- undergraduate students
- hong kong
- mobile learning
- learning activities
- online learning
- distance education
- service quality
- high school students
- tutoring system
- learning outcomes
- university students
- faculty members
- learning process
- learning styles
- collaborative learning
- multiple perspectives
- remote laboratories
- educational process
- university of hong kong
- computer science
- problem based learning
- higher education institutions
- blended learning
- practical experiences
- online course
- information technology
- participants included