AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior.
Hua JiangYang ChengJeongwon YangShanbing GaoPublished in: Comput. Hum. Behav. (2022)
Keyphrases
- customer behavior
- face to face interactions
- customer data
- customer service
- customer segmentation
- historical data
- behavior patterns
- customer satisfaction
- transactional data
- computer mediated communication
- customer base
- machine learning
- knowledge representation
- web logs
- log files
- data mining
- service quality
- user satisfaction
- keywords
- search engine