Introducing chat into business organizations: toward an instant messaging maturity model.
Michael J. MullerMary Elizabeth RavenSandra L. KoganDavid R. MillenKenneth CareyPublished in: GROUP (2003)
Keyphrases
- instant messaging
- business organizations
- maturity model
- chat conversations
- iso iec
- software maintenance
- data collection
- distance education
- reference architecture
- social media platforms
- text messaging
- computer mediated communication
- service providers
- enterprise resource planning
- communication technologies
- data analysis
- software process
- social media
- software systems
- session initiation protocol
- social networking sites
- databases
- semantic web technologies
- software engineering
- video sequences