UCTM - An Ambidextrous Service Innovation Framework - A Bottom-Up Approach to Combine Human- and Technology-Centered Service Design.
Wolfgang VorraberDietmar NeubacherBirgit MöslJulia BruggerSigmar StadlmeierSiegfried VoessnerPublished in: Syst. (2019)
Keyphrases
- case study
- service platform
- service providers
- web services
- conceptual framework
- management system
- software architecture
- service discovery
- human factors
- design process
- service oriented
- service composition
- technology transfer
- semantic web services
- sensemaking
- service delivery
- reference architecture
- lifecycle management
- process management
- core components
- virtual organization
- design tools
- service oriented architecture
- service quality
- design principles
- cost effective
- user interface