The Effect of Online Q&As and Product Reviews on Product Performance Metrics: Amazon.com as a Case Study.
Reza MousaviBidyut HazarikaKuanchin ChenMuhammad RaziPublished in: J. Inf. Knowl. Manag. (2021)
Keyphrases
- machine learning
- product reviews
- sentiment analysis
- opinion mining
- product features
- sentiment classification
- text classification
- user generated
- online reviews
- customer reviews
- information sources
- data analysis
- product recommendation
- user generated content
- online product reviews
- databases
- consumer reviews
- evaluation metrics
- reinforcement learning
- sentiment lexicon
- feature selection