Evaluating the impact of service quality on the dynamics of customer satisfaction in the telecommunication industry of Jorhat, Assam.
Syed Abou Iltaf HussainDebasish BaruahBapi DuttaUttam Kumar MandalSankar Prasad MondalThuleswar NathPublished in: Telecommun. Syst. (2019)
Keyphrases
- customer satisfaction
- service quality
- online shopping
- service providers
- electronic commerce
- user satisfaction
- quality of service
- competitive advantage
- competitive environment
- call center
- information quality
- customer retention
- marketing strategies
- information systems
- customer service
- product design
- customer support
- world wide
- internet banking
- data mining
- customer data
- job satisfaction
- data analysis
- databases
- incident management