Knowledge Management Strategy and Service Firm Performance: A Comparison of Firms Competing on Low-Cost versus High-Quality.
Jason F. CohenKaren OlsenPublished in: AMCIS (2013)
Keyphrases
- low cost
- high quality
- knowledge base
- process oriented
- domain knowledge
- knowledge management
- prior knowledge
- management system
- service providers
- real time
- knowledge discovery
- knowledge representation
- information technology
- end users
- information systems
- neural network
- service oriented
- learning systems
- knowledge based systems
- knowledge acquisition
- ground truth
- expert systems
- image quality
- data mining techniques
- artificial intelligence
- data mining
- design process
- domain experts
- case study
- service composition
- low quality