Expert recommendation for trouble ticket routing.
Jian XuRouying HePublished in: Data Knowl. Eng. (2018)
Keyphrases
- recommender systems
- collaborative filtering
- routing protocol
- routing problem
- recommendation systems
- user preferences
- routing algorithm
- network topology
- mobile ad hoc networks
- human experts
- expert knowledge
- expert advice
- ant algorithm
- data sets
- recommendation algorithms
- personalized recommendation
- data sparsity
- qos routing
- ad hoc networks
- matrix factorization
- social networking
- road network
- quality of service
- domain experts
- shortest path
- service providers
- domain specific
- bayesian networks
- learning algorithm
- neural network