Applying OWL to Build Ontology for Customer Knowledge Management.
Yalan YanXianjin ZhaPublished in: J. Comput. (2010)
Keyphrases
- knowledge management
- semantic web
- customer knowledge
- knowledge representation
- owl ontologies
- ontological engineering
- knowledge resources
- knowledge sharing and reuse
- semantic web technologies
- knowledge base
- knowledge engineering
- ontology reasoning
- owl dl
- knowledge sharing
- ontology engineering
- information systems
- web ontology language
- description logics
- case study
- information technology
- domain ontology
- web based learning
- ontology construction
- rdf schema
- decision making
- domain knowledge
- semantic annotation
- software engineering
- competitive advantage
- customer service
- ontology languages
- software development
- domain specific
- customer satisfaction
- semantic web standards
- expert systems
- natural language processing
- knowledge reuse
- customer relationship management
- ontology mapping
- call center
- fuzzy ontology
- knowledge acquisition
- reasoning services
- current web
- conceptual modeling
- ontological reasoning
- real world
- artificial intelligence