Analyzing Customer Service Technologies for Online Retailing: A Customer Service Life Cycle Approach.
Anteneh AyansoKaveepan LertwacharaPublished in: J. Comput. Inf. Syst. (2015)
Keyphrases
- customer service
- life cycle
- inventory control
- customer satisfaction
- real time
- data mining
- concurrent engineering
- product life cycle
- customer behavior
- governmental organizations
- business models
- product design
- customer support
- service delivery
- requirements engineering
- design process
- software quality
- dynamic programming
- expert systems
- development life cycle