Commitment, Trust, and Social Involvement: An Exploratory Study of Antecedents to Web Shopper Loyalty.
Jason Bennett ThatcherJoey F. GeorgePublished in: J. Organ. Comput. Electron. Commer. (2004)
Keyphrases
- trust relationships
- online shopping
- social network sites
- service quality
- web applications
- website
- virtual communities
- social capital
- social networks
- internet commerce
- social web
- user generated content
- web pages
- social connections
- social networking sites
- web resources
- online communities
- trust model
- collective intelligence
- web content
- social media
- web mining
- social interaction
- web documents
- information sources
- media technology
- reputation management
- social bookmarking
- web data
- social norms
- online social
- access control
- customer satisfaction
- social influence
- social networking
- multi agent systems