Understanding and Predicting User Satisfaction with Conversational Recommender Systems.
Clemencia SiroMohammad AliannejadiMaarten de RijkePublished in: ACM Trans. Inf. Syst. (2024)
Keyphrases
- user satisfaction
- recommender systems
- information systems
- collaborative filtering
- user engagement
- service quality
- search experience
- perceived usefulness
- perceived quality
- customer satisfaction
- structural equation modeling
- cold start problem
- database
- kolmogorov smirnov
- user perceptions
- objective measures
- user profiles
- web search
- databases