Serviceorientiertes IT-Management nach ITIL: Möglichkeiten und Grenzen.

Axel Hochstein Rüdiger Zarnekow Walter Brenner

Published in: HMD Prax. Wirtsch. (2004)

Keyphrases

management system
service delivery
data processing
data management
decision support
information systems
knowledge management
information management
databases
data mining
decision making
multiscale
management policies