IT Services Management in the Curriculum: Challenges, Realizations, and Lessons Learned.
Sue A. CongerAndrew UrbaczewskiRamesh VenkataramanPublished in: AMCIS (2010)
Keyphrases
- lessons learned
- service delivery
- configuration management
- future directions
- service platform
- service management
- case study
- workflow management
- telecommunications networks
- web services
- service oriented
- service providers
- mission critical
- management system
- business continuity
- grounded theory
- participatory design
- information management
- public services
- information services
- reference architecture
- data management
- content management
- random variables
- knowledge management
- data sets
- network management
- information systems
- context aware
- ubiquitous computing
- seamless integration
- relationship management
- virtual enterprise
- service discovery
- service composition
- mobile applications
- cooperative
- metadata
- e learning
- real world