Customer Satisfaction Toward Commercial E-Services in Saudi Arabia: A Sentiment Analysis.
Dina BanjabiNora AlmezeiniPublished in: ISNCC (2023)
Keyphrases
- sentiment analysis
- customer satisfaction
- service quality
- saudi arabia
- customer service
- opinion mining
- customer data
- service providers
- sentiment classification
- text classification
- online shopping
- sentence level
- natural language processing
- user satisfaction
- customer reviews
- text mining
- educational institutions
- online reviews
- product reviews
- electronic commerce
- web services
- information systems
- end users
- information retrieval
- product features
- sentiment lexicon
- user generated
- quality of service
- social networks
- artificial intelligence