Citizen Trust in e-Government in Ireland - The Role of Website Service Quality.
Regina ConnollyPublished in: WEBIST (3) (2007)
Keyphrases
- e government
- service quality
- website
- website design
- government services
- information quality
- customer satisfaction
- public sector
- electronic government
- service providers
- internet shopping
- electronic commerce
- public administration
- developing countries
- digital government
- user satisfaction
- online shopping
- information systems
- government agencies
- information sharing
- call center
- public services
- competitive advantage
- quality of service
- job satisfaction
- service delivery
- marketing strategies
- web pages
- information technology
- case study
- inter organizational
- data warehouse
- query processing
- government information
- government websites
- governmental organizations
- real time