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Digital Platform Expectation Disconfirmation and Customer Satisfaction in Sharing Economy: Moderations of Direct and Indirect Network Effects.
Xiangcheng Yang
Yi Jiang
Published in:
WHICEB (2021)
Keyphrases
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customer satisfaction
online shopping
digital goods
network effects
service quality
user satisfaction
information goods
customer service
real time
information sharing
customer retention
information systems
information quality
pricing strategies