Integrating Internet, telephones, and call centers for delivering better quality e-governance to all citizens.
Awdhesh K. SinghRajendra SahuPublished in: Gov. Inf. Q. (2008)
Keyphrases
- call center
- e government
- service quality
- asymptotically optimal
- service level
- public administration
- factors influencing
- decision making
- bayesian networks
- social media
- knowledge management
- information and communication technologies
- public sector
- government agencies
- databases
- electronic commerce
- information retrieval